Terms of Use

Wppfy lets you connect WhatsApp numbers with a QR code and use them from the dashboard (campaigns, CRM, tools) or through the REST API, with events delivered by webhook.

Wppfy is not affiliated with, sponsored or endorsed by WhatsApp or Meta. "WhatsApp" is a trademark of its respective owners. The connection does not use the official Meta API, and it depends on WhatsApp itself, which may change its rules, limit or block numbers at any time.

You must be at least 18 years old and provide accurate information. You are responsible for keeping your password and API tokens secret and for everything done with them.

An account may share instances with other accounts. The account that shares is responsible for the use made by those it shares with.

Plans are billed per connected number (instance), monthly or yearly, with unlimited messages. Current prices are on the pricing page.

The 2-day free trial is granted once per account. When it ends, the subscription is charged automatically on the chosen plan unless it is cancelled before.

Payments are processed by Stripe. Wppfy does not store full card details.

When you change plans mid-cycle, the difference is prorated over the remaining days and the renewal date stays the same.

If a charge fails, the subscription becomes past due. After 8 hours without payment, connected numbers are disconnected. After 7 days, instances are deleted, including their tokens and settings.

You can cancel at any time under Subscription in the dashboard. There are no fees and no minimum term. After cancelling, you are not charged again.

For purchases made online, you may withdraw within 7 days of the purchase and get a full refund, as provided by article 49 of the Brazilian Consumer Protection Code. Write to the contact e-mail below.

After that period, amounts for periods already started are not refunded, except for service failures attributable to Wppfy.

If a charge is disputed with the bank or card issuer, the subscription is cancelled and the account numbers are disconnected and locked until the dispute is closed. Instances are not deleted for this reason.

Please talk to us before disputing: billing issues are usually solved faster directly.

You are responsible for the content you send and for the contacts you send it to. You may not use Wppfy to:

• message people who have not agreed to receive messages or have no relationship with you (spam);
• send illegal, misleading, fraudulent or offensive content, or content that infringes third-party rights;
• run scams, phishing, abusive debt collection or collect data without a legal basis;
• try to access other customers’ accounts, instances or data, or overload the infrastructure.

You are the controller of your contacts’ data and must comply with data protection law regarding them. Wppfy processes that data only to run the service on your behalf.

Accounts that break these rules may be suspended or closed without a refund of the current period.

WhatsApp may restrict or ban numbers, especially in bulk sending. Features such as rotation between numbers and pauses between messages reduce this risk but do not remove it. Wppfy is not responsible for numbers restricted or banned by WhatsApp.

We work to keep the service available but do not guarantee uninterrupted operation, since it depends on third parties such as WhatsApp, infrastructure providers and internet networks.

To the maximum extent permitted by law, Wppfy is not liable for lost profits, data loss or indirect damages arising from the use or unavailability of the service.

These Terms may be updated. Relevant changes will be announced by e-mail or in the dashboard with reasonable notice. Continuing to use the service after the new version takes effect means you accept it.

These Terms are governed by Brazilian law. For consumers, the courts of the consumer’s domicile have jurisdiction.